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titleWhy am I not getting any/many leads?

Could be several reasons:

  1. Simply because there are not many leads for the services provided by FSE

  2. Leads are going to other FSEs because of Allocation logic

    1. Work availability

    2. Services provided

    3. Star Rating and suspensions

    4. # of leads received for that day already

  3. Check Allocation report for full details

https://app.frontapp.com/open/cnv_bdoi32h

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titleWhy did I get (specific lead) I didn’t want?

The Franchisor and Call centre can check the Allocation report to see why a particular lead as allocated to the FSE. For a successful allocation, the FSE must have set the services to be provided in one of his territory/zones/area and that he has the availability set in his work needed page on Jim’s online.

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