Question
What is the process for responding to franchise prospects?
3.1 Initial Enquiry
All prospects must be responded to within 24 hours’ business days, and by phone within 48 hours' business days, beginning an active process to show them the system and assess their suitability. If a prospect cannot be granted a franchise in the Region because of insufficient work, the prospect must be referred to neighbouring Franchisors, also within 24 hours’ business days. If the prospect cannot be reached by phone within 48 hours, an Email and/or SMS should be sent to initiate contact.
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