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- If the moderator feels that the complex part of the conversation is over and the bot can take over, they can select ‘Move to done’ option which would transfer the chat back to Done, and the bot would take over the conversation from where moderator left
Note: The moderator has to ensure that conversation is complete before switching chat control to the bot else the chat bot might display an error message to the customer
- The chat bot would start re-conversing with the customer, after the moderator moves the conversation to the chat-bot by selecting ‘Move to done’ option
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