PDF Version here DTS-DocumentsTeamSupportPortal-120417-1511.pdf
The documents and compliance team has created a new support portal which enables you to raise specific requests and also access our WIKI function as a self-service function.
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It allows the user to track their requests and provide an overview of the requests they have raised in a centralised located
Signing up for the Portal
In order to raise requests for team members or use our WIKI function you will need to sign up to the portal.
There are a couple of different ways which this may occur.
Option 1
If you are not a current user on the portal or requested to be a participant in an email/ticket chain. A team member may invite you to sign up and use the portal.
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The WIKI function works based on whole words. So for example, if you type in the word "franchisee" anything related to franchisees will appear.
Option 2
If you are not a signed up user and a team member CC's you in on a request. For the first time you will receive the below.
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Once logged in, you will be able to see the ticket that you have been invited to comment on. You will be able to comment and add attachments for the team member.
Your Profile
A great feature of the portal is that all users can see anytime they want where their requests are at and also have a history of all requests available in once place.
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