PDF Version here DTS-DocumentsTeamSupportPortal-120417-1511.pdf
The documents and compliance team has created a new support portal which enables you to raise specific requests and also access our WIKI function as a self-service function.
You can access the support portal via https://jimsgroup.atlassian.net/servicedesk/customer/portal/2
You will be taken to the below home page which has the WIKI search function and ticket categories where you can raise requests for specific issues.
We will also update the homepage throughout the year with important announcements.
It allows us to:
Track the time it takes to complete you request as email is a lousy tool for this.
Centralised work flow so that when certain team members are away we can pick up and work on your request easily.
Self-Service function via our WIKI search box.
Attachments up to 100 MB can be attached through the support portal
It allows the user to track their requests and provide an overview of the requests they have raised in a centralised located
Signing up for the Portal
In order to raise requests for team members or use our WIKI function you will need to sign up to the portal.
There are a couple of different ways which this may occur.
Option 1
If you are not a current user on the portal or requested to be a participant in an email/ticket chain. A team member may invite you to sign up and use the portal.
The notification to your looks like the below, please check your junk/spam just in case.
Click on the 'Visit the portal' link and you will be redirected to the below screen where you can enter your name and set a password.
You will then be taken to the documents/compliance support team portal homepage (as per below)
Via this screen you can raise specific help queries or use the WIKI function to find an answer to your query.
The WIKI function works based on whole words. So for example, if you type in the word "franchisee" anything related to franchisees will appear.
Option 2
If you are not a signed up user and a team member CC's you in on a request. For the first time you will receive the below.
When you click view the request, you will be invited to sign up so that you can view the ticket/email.
Once logged in, you will be able to see the ticket that you have been invited to comment on. You will be able to comment and add attachments for the team member.
Your Profile
A great feature of the portal is that all users can see anytime they want where their requests are at and also have a history of all requests available in once place.
You can access this information by clicking on the relevant areas below.
