Most common Xero issues & solutions

How to log in to Xero logs

Click on this link to log in directly to Xero logs https://jobs.jims.net/setup/financial-settings/accounting-integration-logs. Or log in to Jim’s jobs and go to Settings>Xero logs. Click on the edit button.

2. Please identify the error description.

Please check if your connected company is still valid or if [FSE Code] is not authorized

Go to https://jobs.jims.net/setup/financial-settings/accounting-integration
If it is already connected then Disconnect first and reconnect by following all steps.
Otherwise, connect with Xero by following all steps.

2. Invoice JJI-[Invoice number] cannot be found.

2. Press update.

3. Synchronising invoice payments failed.

2. Then press update and close the window.

3. After that try to make a payment.

4. An existing contact could not be found using the specified contact details. The contact name field is required to create a new contact.

1. Reconnect with the Xero if it is disconnected.

2. Select and edit the client, and click edit.

3. Make a small change (e.g. Add a dot to notes), and click the Save button. You can revert this change later once the client is synced.

5. The contact name is already assigned to another contact. The contact name must be unique across all active contacts.

6. You must specify an Account code or Account ID for the payment Resolution.

7. Account code '001' is not a valid code for this document.

8. Invoice not of valid status for modification.