We WILL refund leads if:
- Incorrect contact information is given including customer phone number, address etc.
- If the same job is booked twice;
We WON’T refund leads if:
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REFUND POLICY
We issue free leads in the following instances when we are notified within the two hour timeframe. We do not issue free leads after two hours.
- Staff error, such as if the contact details or service are incorrect.
- If the customer cancels the service in the two hour timeframe.
- Double up leads – if you receive the same lead details twice.
- Same day bookings – unless you have chosen to accept same day leads.
We DON’T issue free leads if:
- The suburb or service is incorrectly listed on your account. It is your responsibility to ensure your account details are correct.
- Customer’s don’t return your call. Please be sure to call as quickly as you can and send a backup text message as well as leaving a voice message. You can also log onto your account to see if the customer provided a secondary contact number.
- If the customer doesn’t go ahead with your quote.