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User gets Type Mismatch error when clicking the Pickup button on the Job Entry screen. I found that the following sequence consistently generates the error:
Enter any service
Enter any suburb
Enter the address but select one from the drop-down that is in a different suburb to step 1
Click the Create Pickup button
The error is non fatal and the user can click Continue. However if they do, only the service and suburb are copied to the Pickups screen and they would have to re-enter all of the other details they have on the Job Entry screen.
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Varies case by case, 2nd tier support
I want to create an user account for FSO’s employee
Go to Infotech → User
Click on the “Add user…” button
Enter the user name and select the same role as the employer, e.g. Regional Franchisor. User name should be in FirstName.Surname format
Then set up the password for the new account
Set the Default office and Default state same as the employer
On the Franchisor tab, add the same Franchisors as the employer
Click on the “Edit person…” button, enter the user’s name for the first name, then put in “Employee of xxx” as the surname
Enter email address and mobile if provided.
Suburbs and Streets
I can’t enter a pickup because (suburb/street) is missing
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