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To identify the error and the solution please have a look at the Xero logs first. The steps below will help you to determine what solution to apply manually. |
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After identifying the error description please refer to the solutions below. |
Type of Error
Please check if your connected company is still valid or if [FSE Code] is not authorized
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2. Invoice JJI-[Invoice number] cannot be found.
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 2. Press update.  |
3. Synchronising invoice payments failed.
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 2. Then press update and close the window.  3. After that try to make a payment.  |
4.An existing contact could not be found using the specified contact details. The contact name field is required to create a new contact.
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1. Reconnect with the Xero if it is disconnected. 2. Select and edit the client, and click edit.  3. Make a small change (e.g. Add a dot to notes), and click the Save button. You can revert this change later once the client is synced.  |
5. The contact name is already assigned to another contact. The contact name must be unique across all active contacts.
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 3. Now go to JJ Select and edit the client.  4. Make a small change (e.g. Add a dot to notes), and click the Save button. You can revert this change later once the client is synced). |
6. You must specify an Account code or Account ID for the payment Resolution.
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7. Account code '001' is not a valid code for this document.
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 2. Check the information. Add 001 (Account Type = Revenue, Code= 001, Name = Default GL Revenue Account, Tax = [As per you], Most importantly make sure Enable payments to this account is clicked.  3. Then go back to Jim’s Jobs and log in to GL accounts under settings. Check the status of 001 (GL Account Number) is Enabled / Disabled, If it is disabled contact infotech@jims.net to enable it.  |
8. Invoice not of valid status for modification.
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There are three possible workflows that can address this issue: Option 1:
 Option 2: 1. Log back into Xero and go to Invoices under Business. The invoice can be under the paid section.  2. Locate the invoice in Xero. select edit.  3. Select Payment to remove.  4. Remove payment.  5. Open an invoice in edit mode and click the Update button on the Jms Jobs web. Wait for the invoice to sync.  4. Complete the payment as planned. Wait for the payment to sync.  Option 3:
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