Voucher Procedure

General Procedure:

The redeemed voucher value is processed in the form of credit note, not cash.
If National bills you, we will pass on the credit to you and notify you via email. The credit
will be reflected in your account statement sent to you monthly.
If your Franchisor bills you, we will pass on the credit to your Franchisor, to be passed
on to you. Franchisor will be notified via email. The credit will then be reflected in your
Franchisor’s monthly statement.
If the remainder balance is over $500 after we applied the credit towards your
outstanding invoice, we are happy to refund it back to your nominated bank account.

Online Voucher:

Voucher Reference starts with JIM-......... Check the voucher reference in Jim's Online
if still valid and for balance of the voucher.
Voucher can be Redeemed on Jims Online or emailed to finance@jims.net or mailed to
Jim's Group Pty Ltd Attn: Finance Department, 48 Edinburgh Road, Mooroolbark VIC
3138 with the FSE code mentioned on the voucher.
Once the voucher is redeemed online, the FSE & FSO receive a "Voucher redeem
confirmation" email detailing the redemption process.

Old Paper Procedure:

Old Paper Vouchers are no longer available and have only been issued in $10, $20,
$50 & $100 denominations. Voucher Reference is 4 digits ex: 2543; Call Finance
department on 03 9780 9901 to check if voucher still valid or has remaining credit.
Voucher can only be redeemed by the finance department - post original to Jim's Group
Pty Ltd Attn: Finance Department, 48 Edinburgh Road, Mooroolbark VIC 3138 with the
FSE code mentioned on the voucher (keep a copy for yourself).
Credit note will be issued in the relevant account and account holder will be notified via
email once it’s processed.