The following guide is designed to assist franchisees with the setup of their Jim's franchise email accounts on their PCs, Macs, Tablets, Laptops, and smartphones.

Please note that the Jim's Group only maintains email addresses for some domains. If your domain is not managed by InfoTech, please contact your divisional franchisor for assistance. If you are not sure, please call us on 1300 130 490 and we’ll confirm that for you.

Accessing email

After receiving your email address, the easiest way to access your emails is via webmail.

The link for webmail can be found by replacing the “name@” part of your email address with “webmail.”. For example:

• john.smith@jimsmowing.net > webmail.jimsmowing.net

• tom@jimscleaning.net.au > webmail.jimscleaning.net.au

• john.doe@jimsdogwash.co.nz > webmail.jimsdogwash.co.nz

• jane.doe@jimsdogwash.com.au > webmail.jimsdogwash.com.au

Setting up your mailbox in a client

Settings to use

Incoming and Outgoing Server

To find the incoming (IMAP/POP) and outgoing (SMTP) servers, please replace the “name@” part of your email address with “mail.” For example:

• john.smith@jimsmowing.net – Incoming and outgoing mail server: mail.jimsmowing.net

• tom@jimscleaning.net.au – Incoming and outgoing mail server: mail.jimscleaning.net.au

• john.doe@jimsdogwash.co.nz – Incoming and outgoing mail server: mail.jimsdogwash.co.nz

• jane.doe@jimsdogwash.com.au – Incoming and outgoing mail server: mail.jimsdogwash.com.au

Ports

Infotech recommends you use IMAP instead of POP3

IMAP, POP3, and SMTP require authentication.

Microsoft Outlook

1. Select File > Add Account.

   1. Open

      

       

2. Enter your email address, expand Advanced options, tick Let me set up my account manually and click Connect.

   1. Open

      

       

3. Select IMAP

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4. Enter your server details (Found at the top of this page), then click Next

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5. Finally, enter your password, and click Connect

Android Phone

1. Tap the Apps button and locate your built-in email application for your Android phone. (Most likely an icon with an @ symbol or envelope called Email.)

2. Open the apps settings and select Add Account. (If this is your first time using your email app you may already be on the Set up account page when you opened the app.)

3. Select OTHER for the account type:

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4. Enter your Email Address and Password in the fields and then tap MANUAL SETUP.

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5. The device will now ask you to Select account type you want to use. Tap IMAP.

6. Your device will then ask you for your account settings. The details that need to be entered can be found at the top of this page.

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7. Once completed click SIGN IN

8. The device will attempt to connect to the servers. If you receive any errors, simply choose Cancel and double check your details are correct. Once successful, you will be taken back to the Accounts screen.

iOS Phone (Apple)

1. Go to Settings > Mail, then tap Accounts.

2. Tap Add Account, tap Other, then tap Add Mail Account.

3. Enter your name, email address, password and a description for your account, then tap Next.

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4. Choose IMAP for your new account.

5. Enter the information for Incoming Mail Server and Outgoing Mail Server. You can find these details at the top of this page.

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6. If your email settings are correct, tap Save to finish. If the email settings are incorrect, you’ll be asked to edit them.

Account Closure Policy

As per Advisory 18^th Nov 2014

Item 18

Cancelling FSE email accounts.

InfoTech’s process for deactivating email accounts when FSEs leave Jim’s Group will be as follows:

1. InfoTech gets an automated email from FMS4 notifying us of the FSE’s exit.

2. On leaving the system the franchisee’s email address is to be redirected to the franchisee’s franchisor. At the same time, disabling access to email by the FSE.

   1. InfoTech provides a 2-week grace period before blocking ex-FSE access and forwarding to FSO unless requested to block immediately.  

3. Any emails for the ex-franchisee can be forwarded by the franchisor to the ex-franchisee’s forwarding personal email address (which the franchisors ought to obtain from the franchisee when he or she departs).

4. The archival of the account will occur 3 months after this initial date as per Jim.

Update:

This was also posted in the 2024 June FSO newsletter advising FSOs who manage email for their division they should also be following the Email Account guidelines that InfoTech has.

Support with email accounts

• Aus wide: 1300 130 490 (24/7)

• International: +61 3 9496 1427 (24/7)

• Email: infotech@jims.net (9 am to 5 pm, Monday to Friday)

InfoTech provides an 8 hr SLA response time though we always endeavour to respond ASAP which is usually within a few hours.

For urgent requests, please call us. If we are currently providing support to other callers and unable to answer your call, please leave a message with your call back number and we’ll return your call as soon as we are available.

Anti-Spam Policy

You may not use your email address, or the Jim's Group email server, to distribute SPAM (unsolicited bulk or unsolicited commercial e-mail). You are responsible for the security of your PC. If your computer or email account is discovered to be distributing SPAM, it will be blocked without warning. You can read more about SPAM here:

http://www.spamhaus.org/definition.html