How leads are allocated?

The operator first checks which Division the lead belongs to and then:

• Gives first priority to anyone servicing the client in the past, if they want it.

• Then, the one who is the soonest available

• If more than one is available at the same time, then, Territory holder.

• Next, the Franchisee in the Region who has taken the fewest leads in the past few days (Franchisees on PFWG priority have their leads considered as half value, so they get twice as many).

• If two have the same priority, then the one with a higher star rating

• Then the Franchisee whose Territory is closest.

• Finally, Franchisees in other Regions (in the same priority order).

However, if customer service is poor then the Franchisee gets their own previous clients and priority rights, but may get lower priority after this. In some cases they may be restricted to Territory.