Divisional Franchisors Obligations

Divisional Franchisors have the following responsibilities to Franchisors:

 Contacting them at least monthly to assess their needs and provide advice on business improvement, keeping notes in FMS
 Responding helpfully to phone calls and emails within 24 hours on business days
 Providing a Division Specific Manual detailing the legal (i.e., regulatory and licence), OH&S, service and operational requirements of the Division;
 Providing a divisional conference at least once a year, at the Franchisors’ cost, provided at least five Franchisors express an interest in attending; and
 Setting up and maintaining the Divisional website.

A Divisional Franchisor must also assist Franchisors with any matters relating specifically to their Division, including:
 Marketing – both for franchise enquiries and client leads;
 Franchisee Information Booklet templates;
 Division specific templates; and
 Advice on fees and other agreement details, although Franchisors have the right to set their own Franchise fees and Franchise sale prices.