What are my obligations regarding Pro-Active Contact?

Includes an individual assessment of the Franchisee's business and provide advice, where feasible, to help the Franchisee to progress. Can be a phone call, individual meeting, or even group meeting with 2-3 other Franchisees so long as each Franchisee is individually addressed. 

Weekly in the first 2 months or when a Franchisee is in serious difficulty, otherwise monthly. 

Must be recorded as 'pro-active contact' in notes and must include a summary of the discussion (other contacts, e.g. emails, must not be recorded as 'pro-active contact').

A Franchisee who asks in writing not to receive pro-active contact need not be contacted. Two verified attempts to make contact, recorded as 'pro-active tried twice' are adequate to discharge this responsibility. Proactive call attempts cannot be made on the same day. 

Failure to contact at least 70% of Franchisees in any given month would be considered a warning sign of poor Franchisee relations and may trigger a Franchisee referendum.