What happens if Jim’s Plus receives a customer complaint?

We review all complaints objectively. Only those that are considered unreasonable may be deleted by the Jim’s Plus team. To have your input in this decision, contact us via support@jimsplus.com.

If you have received a complaint/poor rating about not contacting the customer when you know you have, please email us via support@jimsplus.com with screenshots of your phone and text records to the customer and we will remove immediately. 

If you receive a complaint, you can contact the customer directly to try and fix the issue. You’ll also have the chance to ask that customer to review their rating once you have rectified the issue. – if appropriate.