What are my obligations regarding Pro-Active Contact?

Answer

Includes an individual assessment of the Franchisee’s business and provide advice, where feasible, to help the Franchisee to progress. Can be a phone call, individual meeting, or even group meeting with 2-3 other Franchisees so long as each Franchisee is individually addressed.

Weekly in the first two months or when a Franchisee is in serious difficulty, otherwise monthly.

Must be recorded as ‘pro-active contact’ in notes. Other contacts, e.g. Emails, must not be recorded as ‘pro-active contact’.

A Franchisee who asks in writing not to receive pro-active contact need not be contacted. Two verified attempts to make contact, recorded as ‘pro-active tried twice’ are adequate to discharge this responsibility. However, failure to contact at least 70% of Franchisees in any given month would be considered a warning sign of poor Franchisee relations and may trigger a Franchisee referendum.