How to avoid franchisee/franchisor disputes?

 Compromise where possible on minor matters but stand firm on key issues: fees, customer service, signage and uniforms
 Keep careful notes of all conversations and Emails
 Ask help from National or Divisional Franchisors if unable to settle
 Even if terminating a franchisee, allow them to sell if possible. With their written consent you may suspend their franchise for a short time to make this possible.
 If all else fails, offer the right to go independent without cost
 Do not chase for fees if a Franchisee fails. National will rebate its 15% commission for up to three months’ fees if written off.
 If a Franchisee wishes to go independent, ask for the fee allowed in the contract but you are advised to pursue legally if they fail to pay.
 Exercise your right to buy the surrendering Franchisee’s trailer if feasible (purchase price minus 20% p.a. depreciation). Otherwise,, surrendering Franchisees must remove all traces of Jim’s Group signage.

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