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Complaints System FMS
Complaints System FMS
- Joel K
- Leah (Unlicensed)
Owned by Joel K
Last updated: 18, Apr, 2019 by Leah (Unlicensed)
Franchisee Customer Service Compliance Process
Please refer to this PDF flowchart for how the complaints compliance system works Compliance Flow Chart.pdf
FMS does a daily check and if franchisees go above a certain percentage for complaints then they will be updated automatically to the 1st stage.
The process is fully automated and the only people who can manually override the system is Jim Penman.
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