Responding to Franchisees?
- Joel K
Owned by Joel K
Answer
Franchisors should at least attempt to respond to Franchisee phone calls or Emails within 24 hours business days. When not available because ill or on holidays, some other qualified person (such as another Franchisor) should be made available. Any significant contact should be recorded with an FMS note, especially if the Franchisee is in trouble.