Responding to Prospects

3.1 Initial Enquiry

All prospects must be responded to within 24 hours’ business days, and by phone within 48 hours' business days, beginning an active process to show them the system and assess their suitability. If a prospect cannot be granted a franchise in the Region because of insufficient work, the prospect must be referred to neighbouring Franchisors, also within 24 hours’ business days. If the prospect cannot be reached by phone within 48 hours, an Email and/or SMS should be sent to initiate contact.

3.2 Information Booklet

Can be Emailed, posted, or handed to the prospect at interview. To protect Franchisors, it contain the following disclaimer:
Any Financial Information is based on the Franchisor's opinion and is only intended as a guide. Prospective Franchisees should not rely on this information and are strongly recommended to seek independent legal, accounting and other business advice. The Franchisor and Jim’s Group accept no liability for any loss incurred as a result of reliance on this Financial Information.

3.3 Interview

May be at the prospect’s house, Franchisor’s house or at a neutral location

3.4 Training

If a Franchisee has not held the Contract and Disclosure Document for 14 days prior to training they may demand a complete refund of any deposit, including payment for training and transport

3.5 Signup

Only possible after contracts and disclosures have been held for two weeks.

3.6 Selling to prospects who live in another Region

A Franchisor who receives an inquiry from a Prospect should immediately inquire where the Prospect lives (if not on the inquiry). If the address is in another Region, they must inform the Prospect and the Franchisor of the Region in which the Prospect lives, within 24 hours business days of learning the Prospect’s address.

If the Franchisor does not make this notification, the Franchisor must pay the other Franchisor 80% of their gross income from the sale and either:

1. 36 times the average monthly fee (after deducting Documentation, advertising and National fees) paid by Franchisees in the Region; or
2. Arrange for the Franchisee to transfer to the other Region, if they consent.

If the Prospect does not inform the Franchisor at the time of the initial inquiry that they intend moving to another Region before the sale, but the Franchisor informs the Prospect and the other Franchisor of the situation within 24 hours of becoming aware, then no penalties will apply.

If the other Franchisor and the Prospect are fully informed, the Prospect may sign with either Franchisor.